terms and conditions
• Prices are per unit, per room, per night.
• Check-in and check-out are subject to hotel policy and seasons. Standard check-in time is after 17:00, standard check-out time is before 12:00.
• Late check-out is subject to hotel availability and may be subject to additional fees.
• Group reservations must be confirmed before the check-in date by prepayment in accordance with the payment terms stated in the confirmation letter.
• The number and ages of children are subject to hotel policy. The standard is that only 2 children up to 6 years old stay free in rooms without beds and receive free meals with their parents. Children from 7 to 12 years old are free in rooms without beds and receive a 50% discount on meals with a maximum of two children sharing the parents' room.
• All group meals must be reserved 7 days in advance of check-in times; Otherwise published meal prices will apply.
• Qasr Al Sahab Hotel reserves the right to change prices without prior notice.
• Payment must be made in full before the option date to avoid any cancellation.
• Transactions will be made in Saudi Riyals including all taxes and fees (VAT + municipal fees) and subject to transaction and exchange fees.
• Visa, Master Card and SAR cards will be accepted for payment.
Cancellation policy for individuals
• If canceled or modified later, 100% of the first night will be charged free of charge 3 days prior to arrival date.
Group cancellation policy
• No cancellation fee will be charged 15-30 nights prior to check-in date.
• If canceled or modified later, 100% of the first night will be charged free of charge 3 days prior to arrival date.
No-show policy
• In case of non-attendance. The full amount of the stay will be charged and will not be refundable or exchangeable.
• In case of late arrival. The previous night is non-refundable or exchangeable and will not be used to extend the stay.
Return Policy
• In case of recovery. Transaction and exchange fees (if any) will be the responsibility of the customer.
• Refunds may take up to 45 days to process depending on the bank that issued the credit card.
• Refunds will be made to the original payment method
about us
• Qasr Al Sahab Hotel, Makkah, provides you with the best prices available in Makkah.
privacy policy
• Qasr Al Sahab Hotel Makkah guarantees that all credit/debit card details and personally identifiable information will not be stored, sold, shared, rented or leased to any third party.
• Qasr Al Sahab Hotel - Makkah will not pass any debit/credit card data to third parties.
• Qasr Al Sahab Hotel Makkah takes appropriate steps to ensure the privacy and security of the date, including through various hardware and software methodologies. However, violetalazizia.com cannot guarantee the security of any information disclosed online.
• Al Sahab Palace Hotel Makkah is not responsible for the privacy policies of the websites to which it links. If you provide any information to these third parties, different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information they collect.
• The policies, terms and conditions of Qasr Al Sahab Hotel in Makkah may be changed or updated from time to time to meet requirements and standards. Therefore, customers are encouraged to visit these sections frequently to be updated with changes to the website. Modifications will be effective on the day they are posted.
Multiple bookings
• Multiple bookings may result in multiple postings in the cardholder's monthly statement.
Multiple bookings may result in multiple postings on the cardholder's monthly statement.
• Once payment is made, a confirmation notification will be sent to the customer via email within 48 hours of receipt of payment.
